Shipping & Returns

Everything you need to know about how we ship orders and how to return an item. If you have a question that is not answered here, contact us or call 818-545-1900.

At a glance

Most orders ship within 2 business days. Expedited orders usually ship the same day.
We ship with USPS, UPS and DHL, to virtually any address in the world.
Most new, unopened items can be returned within 30 days of the order date. You need an RMA number first.
A restocking fee of at least 20% applies to returns, and the customer pays return shipping.
Special size, super precision, custom, featured and special order items cannot be returned.

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Shipping

When your order ships

Most orders ship within 2 business days.
Expedited orders usually ship the same day.
Our shipping department is closed on weekends and holidays.

Where we ship

We can ship to virtually any address in the world.
Some products have shipping restrictions, and some cannot be shipped to international destinations.

Shipping costs

Shipping rates for many of our items are based on weight. To match the policies of the carriers we use, all weights are rounded up to the next full pound.

Delivery estimates

When you place an order, we estimate shipping and delivery times based on the availability of your items and the shipping option you choose. Depending on the carrier, estimated ship dates may appear on the shipping quotes page.

These dates are estimates only. We are not responsible for shipments that are delivered late, but we are happy to help you file a claim with the carrier.

Packages returned to us by the carrier

If the carrier returns a shipment to us, we can reship it or refund it.
The original shipping charge is not refundable.
There is an additional shipping charge to reship your order to a corrected address.

UPS

UPS does not deliver to PO Boxes. You must give a physical address when you choose a UPS shipping method. If your order needs to go to a PO Box, please choose a USPS shipping method.
If you give us a PO Box address with a UPS shipping method, we will either ship your order with USPS or contact you for a physical address.
UPS expedited services such as Next Day Air and Second Day Air deliver on business days only. For example, if you choose Next Day Air and your order ships on a Friday, it arrives on Monday.
Saturday delivery is an optional service with an additional charge. Checkout does not offer a Saturday delivery option, and the rates shown at checkout do not include it. Please contact us before you place your order if you need Saturday delivery.
Because of the UPS "relaxed commit times" policy, we cannot guarantee that your order will arrive within the usual time frame for the shipping method. If your order arrives late, please file a claim with UPS. We will do our best to help, but we cannot guarantee that UPS will reimburse you. Shipping charges are not refundable if UPS does not reimburse you.

USPS

We offer USPS Priority Mail and USPS Ground Advantage.
Priority Mail has size and weight limits and is not available for all orders. The usual shipping time is 2 to 3 business days.
This shipping method is insured only up to a certain amount. Additional insurance may be available at checkout. If your order total is more than the insured amount, it cannot be refunded.
If there is a problem with your shipment, please contact us and we will do our best to help.
If tracking shows your package as delivered but you did not receive it, please contact your local post office first.

DHL (international orders)

DHL is our shipping method for international customers.
Import fees are not included in what you pay us. All import fees must be paid by you, and we cannot predict what they will be.

International orders

When ordering from outside the United States, the recipient is responsible for making sure the product can be legally imported into the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
International shipments may be subject to import taxes, customs duties and fees, which are charged once the shipment reaches the destination country. The recipient must pay these and any additional customs clearance charges. We have no control over these charges and cannot predict what they will be.
Customs duties, taxes and fees are not refundable. If a shipment is refused because of unexpected import fees, the original shipping cost and any return shipping charges will not be refunded.
Customs policies vary widely from country to country, so please contact your local customs office for more information. Customs clearance can cause delays beyond our original delivery estimate.

Returns

We want you to be completely satisfied with your purchase, and our return policy is designed to be simple and fair.

What can be returned

Most new, unopened items can be returned within 30 days of the order date for an exchange or refund.
The item must be clean and in mint, original condition, in its original packaging, with sealed packages unopened.

What cannot be returned

Special size, super precision, custom, featured and special order products based on customer requests.
Used, damaged, deformed or altered items.
Disassembled or negligently damaged items, and items that do not match the product we originally shipped. These do not qualify for a refund or credit.

Our return policy does not cover manufacturer defects or product failure.

How to return an item

Sign in to your account. Go to the sign in page. If you checked out as a guest, an account was created for you. Click "Forgot your password?" on the sign in page to set a password.
Request an RMA number. Find the order you want to return and click the "Return Items?" button to the right of it. You need a Return Merchandise Authorization (RMA) number before you send anything back.
Pack the item. Include a copy of the invoice showing your name and order number, along with your RMA number.
Label the package. Write the RMA number clearly on the outside of the package.
Ship it to us. For your security, we recommend a shipping method that offers tracking, insurance or both.

Fees and costs

A restocking fee of at least 20% applies to products returned for a refund or exchange.
Return shipping is paid by the customer.
Shipping and handling charges from the original order are not refundable.
Packages lost by the carrier will not be refunded, so we recommend insuring your return package.

Inspection and refunds

We inspect returned items within 3 to 5 business days of receiving them.
Refunds are processed within 3 to 7 business days after the inspection is complete.

Questions?

For help with an order, a shipment or a return, please contact us or call 818-545-1900.